Our Reviews

Quick

Friendly

Tony was awesome and very kind.

Excellent costumer service

Had a situation that needed to be addressed and was able to get it resolved without leaving my car overnight!

The Customer Service Representative demonstrated expertise and provided valuable assistance.

All good except delay in getting vehicle into shop . Had a 7:30 am appt . I was there for a recall that was to be approx 45 minutes. Not complete until 10:00am which was not terrible except i was not told about haveing a delay.

Customer service was terrible upon checking in. Car was left greasy and oily.

Dealership refuses to provide all financial documentation and refuses to have a GM contact us.

Excellent service as always!

Raul valued my time and found me the truck I loved.

Good serive

ESTUVE COMO 3 HORAS ESPERANDO PARA UN CAMBIO DE ACEITE Y NUNCA ME PROGRAMARON LOS SENSORES DEL AIRE DE LAS 4 LLANTAS

Great experience. I thought it was going to be like other dealers that make you come in to do a test drive and then sorry you can’t get a new vehicle. Here everything was straight forward. And Hassein (salesperson) was fantastic answering all my questions. Thanks

It was a great experience and the tech helping me was amazing. I forgot to get his name but he was an absolute gem.

Amazing service! Helpful and kind staff!

I waited an hour just to look at a car, it wasn't until I asked someone else I just want to see a car did the girl finally get to us. The whole experience took 5 hours it shouldn't take that long. She must have been new but I finally got the car I wanted

My experience was wonderful. Damien helped me understand my warranty and the problem with my vehicle.

I had an excellent visit. Was in and out in about an hour. Tristan was very helpful and professional.

I have always had a great experience at the dealership in the service department. They are efficient, honest, personable and professional.

I had tried 3 other dealerships to help me purchase a car. I was deployed looking to purchase a car for when I got home. Jeremiah didn’t blow me off like the rest and communicated with me the entire time. When I got home, everything was set. Went to the dealership and I was out of there within an hour. Super quick and easy. Thank you!

Professional and friendly service. Oil Change and new wiperblades.

It was fast and price was straight forward. Service was awesome. Car was waiting for us to look over.

We took our vehicle in because the battery would not hold charge. The service technician was polite. Beyond that I am not happy. Auto Nation claims to do a 125-point inspection on all pre owned vehicles. After purchasing a vehicle less than 3 months and putting barely 1500 miles on it, they said it needed an alignment and the cabin air filter replaced. The 125-point inspection incudes both the alignment and filters and specifically states that they had been checked and meet the standards. The battery just needed a software update, aka ‘reset capacity learn’. $545 seems a bit excessive to plug it in and let the computer do the work. This should have been checked in the initial 125-point inspection. So a week and $612.05 later, ($65 shop fees??) still unsatisfied.

It was a good experience and was quick. I only took about 2 hrs .

It was great 👍. Very helpful and enjoyable. Everything was explained in detail and the service was great

I brought my car in with the check engine light on. They had it for 2 days. Said it was fixed, I left the shop an hour and a 1/2 later, the check engine light came back on. I took it back. The check engine light was off, he said he did not want to keep it. To bring it back when the light came back on.In the meantime, my car started making all kinds of noise and smoking and leaking fluid so I took it back. Left it overnight.Called. the nexmorning and talked to a gentleman named Alfonso. He was very nice told him my story. He looked at my car and I explained to him. I didn't think it was fair that I had to pay for my copayment on my extended warranty again. I thought it was the same issue that wasn't taking care of the first time. And I also noticed that my motor cover was also cracked in half. That wasn't like that when I took it in. He took very good care of me and fixed all my issues. I was so very happy with the things turned out. My car is runnin great Alfonso did a great job.Very happy.

I showed up for some work to be done on my SUV and it was done in less time than expected, in and out just the way I like itf. Great service and great staff, never have complaints. Easy to work with. I was always kept in the loop about what was going on with my car, which I really appreciated. I highly recommend AutoNation Chevrolet North!

Cameron (sales person) was respectful, helpful, and kind.

I accidentally made an appointment at the wrong Auto Nation, however they were able to get me in promptly. The team was incredibly helpful and even added air to my tires before I left. 10/10 experience.

It was great the service was done in a timely manner and the customer service was great!

Dropped off my car on Tuesday. Was told that it needed a warranty part which would arrive the next morning and be installed for a pickup on Wednesday afternoon. Received no call in Wednesday. Called back on Thursday and Friday… “let me get back to you after I talk to the tech”. Finally spoke to a manager on Friday who said it was with the tech and they should have it done by EOD. Never received a call. Called back on Saturday AM, indicated the warranty issue was complete but they hadn’t done my oil and filter change. So they needed more time. I finally got a call 2 hrs later saying it was ready. I probably made 20 phone calls to the dealership over 4-5 days. Of those calls, 4-5 were answered by a person. Staff was friendly when I was able to get someone, but there isn’t any leadership.

It was great, kept me in the loop, got me a loaner vehicle quick too

It was excelent

The staff was welcoming and very nice and the office environment was very clean and friendly.

Have to say that’s the best experience I’ve had buying a brand new trax rs. My sales guy Tony is the best he keeps checking up on me and the whole team from the GM to all the hard working guys trying to get deals done on the computer to the final guy to sign the paperwork had an amazing experience and would recommend the dealer to family and friends

I never got a phone call telling me it was done never got a phone call saying what was going on I had to call you guys then when I went to pick it up I called the service writer and told him to make sure my filter magnet got back on my filter and when I went to pick it up it was gone and it took me two hours to get it back I'll never be back

I had a sensor replaced and and they did an awesome job

Good customer service

I asked to have grease the fittings that needed it done but it was not completed the truck is currently leaking oil but not sure if it eas oil tha dripped down from the filter.

Copy of the email I sent the service manager that was never responded to: I made an appointment for 1PM today (Friday October 17) for a recall on my 2024 Chevrolet Blazer EV to fix an issue with the parking brake. I confirmed the appointment online, I got emailed confirmations, I got this email from you. So that's 2-3 different confirmations where it was very clear that my appointment was for a recall. I showed up on time. Got my car checked in. Was directed to the waiting area. I sat and worked for about 90 minutes. Then a service tech came and found me to inform me that they did not have the part in stock and it would not show up until the end of the day and I needed to come back another time. I was quite upset by this information. The service tech who interacted with me was quite nice. But what bothered me was... in all the times I made the appointment, confirmed my appointment... did it not occur to the service center to ensure that the part was in stock? I do not live around the corner. I live near Brighton. It's a 25 minute drive for me. Then I sat in the waiting room for 90 minutes. It took your staff that long to realize that you did not have the part? Then there was zero acknowledgement or apology from service center staff of how this process was inconvenient, wasted my time, and now I have to come back another time. I took time off work to bring my car in today. I understand that things come up and things happen and that is not what upset me. It was just the zero lack of acknowledgment, apology, or recognition of how my time was wasted. Zero offer or desire to resolve the issue or provide customer service to resolve the situation. I felt quite disheartened and not valued as a consumer. When I left I was actually thinking to myself that I am not so sure I want to return to this service center or dealership for any of my future needs. I have not had the greatest experience with the car leasing process and now this service appointment....it's starting to feel like a pattern with this dealership where there's no communication among departments and a lack of warmth or care in dealing with consumers. It just feels like if there is an appointment on the books for a recall repair, before the appointment (especially when you are confirming with me several times) that the service center should be double checking that the parts are on hand and in stock and they are able to do the repair today. It would have been nice if they could have called me the night before or even the morning of and said, "Hey so it turns out we don't have the part in stock and will need to reschedule." Why did it take 90 minutes for me to sit in the waiting room after taking 25 minutes to drive there to find out that, "oh the part is not in stock. You'll have to come back." Again... I get things coming up but I feel like more diligence could have been done on the service center's end to provide customer service. It just bothered me quite a bit and I wanted you to be aware of the situation.

I took 4 weeks to get my vehicle back

ALWAYS GREAT SERVICE

Quick service

The service team at AutoNation north did a great job repairing my truck. Service technician Robert H. Did a great job leading my truck repair and communicating with me the details of that repair. Very satisfied with the way AutoNation north has everything set up to have repairs done, it was easy to get appointment set and everything was thoroughly taken care of. Good experience!

Fast efficient, friendly service exceeded the time expectations set

They did great work on my truck they found the problem and ordered the part ! And the same day they got the part it was done and fixed could not have asked for better service!

10/10 service! Appreciated how nice everyone was and is !

very friendly environment…. thanks!!

Everyone was extremely kind, patient, understanding and knowledgeable of what my vehicle needed. Rob kept me up to date with every step of the process and was very helpful when it came to dealing with the warranty company. The dealership did not waste any time getting my vehicle repaired and had the part that I needed fixed in stock!

Tony Martinez was great!! He took wonderful care of me! I was really stressed and he made it all good. I appreciate him and his service

Zee was great! Very helpful and we enjoyed our experience

Great communication and service when dealing with Robert Hatfield

Damian Martinez was very good with explaining the process and very professional

I will never purchase another car from this franchise nor recommend it. I have advised everyone I know to stay away from your dealership

Very informative every one was professional and explained every thing

Everything was good and they took the time to explain everything

Essa was great from the first contact. He was honest and guided me through the steps

Loved the service, solid communication.

The first gentleman I spoke with was not willing to honor the coupon I had for an oil change, however the second guy I talked to did. I did not have to wait that long and the customer service was exceptional.

really fast oil change had to tighten the drain plug when i got home oil leak on the driveway and in the garage where i park the car looks like they were in a hurry.. always something like taking my car there..wish they would take the time to double check their work..

Jacob was incredibly helpful during my experience. He made sure my truck was all fixed up in a speedy and efficient time!

I had talked to numerous other dealerships and actually meant to go to a different one, but my gps took me to AutoNation north. Best mistake of all time. You had the exact car I was looking for and gave me a far better deal than the other dealerships. Easa was an exceptional salesman. He made the experience so easy and even had lunch delivered to my daughter so that we could complete the transaction. He helped walk me through the process and explained everything thoroughly. The entire experience exceeded my expectations.

GOOD

Great customer service from the representative that helped me

My service Technician did a great job

My experience with Autonation Chevrolet North was stellar! From checking our C8 Stingray in for service to the incredible care we received that made us feel special and not just a number. They were even able to keep her indoors until we picked her up. They went out of their way to make certain we were completely satisfied. Wish more businesses treated their customers as well as Autonation Chevrolet North! Thank you so very much!

The return my car with the service light on ,I’m not sure if they really did the oil change service .

I had an amazing experience with the service/ maintenance department. Brad, Damien and the rest of the team we amazing. Quickest oil change.

Service writer Robert Hatfield was excellent to work with and very communicative throughout the process.

Customer service was 5 stars.

Robert was very helpful

My tech was nice and very helpful took a little long to get my car back but it is busy on the weekends.

The sales team were all courteous and professional. However, the negotiation did not go as smooth and I had hoped for. The fact that AutoNation increased the price of the vehicle without disclosing the add ons initially was quite disappointing. Further disappointment was the fact the AutoNation was unwilling to remove all the surprise add on costs or consider replacing that cost with additional items that I would want. Adding additional costs without the customers agreement for add ons is very deceiving and I would warn future customers to be aware of such practices. The excuse that all dealers do this is quite the cop out. I truly hope that my continued relationship with AutoNation can be one of honesty up front.

Alfonso was a pretty good service advisor everything got done within a day which really helped me

Professional but friendly and very accommodating

Everyone was very informative and took care of things in a timely manner

Carlos was very nice and helpful

Robert was very talkative but the men who helped me check out was very helpful, and made everything right. Great service all around even after some minor misunderstandings

I was able to get ahold of one sales person, who knew nothing about the car I wanted to come see. He gave the manager my number, who called but I was busy so I called back 3 times. No answer from the manager or the sales person. The only reason we came is because it was the exact car we wanted. The sales person we used Hussain, very nice guy, but knew absolutely nothing about the car at all. Not even that it had regenerative braking. Overall I’d say two things, be better about responding once you’ve reached out to a customer and learn about the product you’re selling. We came from another Chevy dealer where the salesman knew EVERYTHING about the car. We would have preferred to buy it from him but they didn’t have it. Simple education. If you’re selling a product, learn about it.

Service was great and the person helping me was extremely friendly and helpful.

Very good customer service

Great service

Really gentle

Tony was absolutely amazing walking us through everything and supporting us

I had my oil changed.

Excellent service and customer service

My only recommendation would be to come better prepared before calling a customer with a substantially higher repair cost. I struggled with confidence when I repeatedly needed to be called back with answers to my questions about the service. Better communication in general would be great. Service was very friendly and welcoming.

Great experience.

Service Rep will not return calls to get my truck back in

Service counter is amazing they all help

Robert did an excellent job explaining the service needs to me.

Service guy Damen with very helpful friendly thstaff wonderful neen going there for years love this place don't reap me off on service thank you all Lynn polt

Alfonso was great and kept me informed about my truck.

The service went very well. When are they going to have information on the new solid state battery that goes over 700 miles per charge an how much it would cost?

Robert is a Rockstar!

The repair took longer than I expected and I understand a giant dealership will have a lot of vehicles to be repaired, every time I called personal was polite informative and gracious!

Alfonso is nice but too soft spoken & doesn't explain anything. I asked for an estimate on the vehicle since I keep getting notices that you're interested in buying. It was not done.

The team took great care of my car and kept me informed the entire time!

Great job.

Fantastic Service

Alfonso was great he kept me informed the whole tome

Came for an oil change and a tire alignment. The only thing that wasn't good was waiting 3 hours for those 2 things to be done. For waiting so long , I should have been offered a free service or something 🙄

Service was great! Went smoothly and the service advisor was professional and prompt.

Great.

N/a

Always great service

Good experience

Everything excellent thank you Fredy

My experience at Autonation North was highly positive, primarily due to the assistance provided by sales representative Hussian in acquiring a new truck for my enterprise. He demonstrated remarkable patience and exhibited promptness and efficiency throughout the entire process. At no point did he exert pressure to influence my decision; rather, he ensured my complete satisfaction with the selection. I strongly recommend Hussian as an exemplary sales representative.

very clean, courteous and professional. The service was also very fast.

Automation Chevrolet North was wonderful! From making my appointment to the service received communication was perfect and prompt. Personnel was extremely knowledgeable and I felt like a valued customer and not just like a number. Thank you so very much!

Just friendly and fast!

Very very good service. Would definitely recommend, for sure going back!

Un servicio exelente

Brad was super nice and helpful when I went in the morning and suggested for me to go back later in the day to make sure my oil change was done since that morning was super busy. Robert was very welcoming and helpful and made everything go fast and smooth. Thank you all so much for all you do !

Overall excellent

Great service, every time I go team members make me feel especial.

The guy that helped me at the service desk was extremely helpful and easy to work with

My experience started with Tony in Service and he has always surpassed my expectations! Tony then got me to Amy who introduced me to Eesa. Both Amy and Eesa were very helpful. Eesa listened and took time to help find me a vehicle I was satisfied with! My experience from Tony in service to Juan in finance, was great. I was even surprised when the manager came and introduced himself. I had a wonderful experience all around!

Muy bueno atención. El personal muy amables

call me 779-777-4965

Robert was professional and polite and got me in and out quickly

Second time getting vehicle serviced. Both times I indicated I had a coupon for $69 for the service from this dealership at the time of check in, but when service was finished the service writer issued me a bill for full price. Doesn’t sound kosher especially if the costumer has no way of proving they had already presented the coupon before service started.

My last experience was awful. The previous management was never available, my service technician lacked communication, and my truck sat in the shop for over a month. This time, however, the service was excellent. When I dropped off my truck, I shared my concerns about the poor communication and experience I had during my last visit. I was informed that there was new management and assured that my experience would be better—and they were absolutely right. My service technician, Freddie, did an outstanding job. He quickly diagnosed my truck, secured warranty approval, arranged a rental, and had my vehicle completed in just five days. Throughout the entire process, Freddie stayed in direct communication with me and consistently provided updates. I’m truly grateful for how well this was handled. Thank you to Freddie and the entire team—you are appreciated and clearly understand what great customer service is all about.

Awesome 🤗

Salesman (Craig) was excellent, very informative, got me exactly what I wanted.

Exelente trato en la agencia gracias

Fantastic experience with Rob!

Most of my experiences during oil changes have been great. This last experience was very poor, the service advisor mislead me with information and it was very frustrating. I had to be the middle man from warranty to dealership to get this done. It took over 4 weeks to get my car back, I had to change service advisors because he was trying to charge me for stuff that didn’t need to be done. I also have to get the magnet involved. There was very little follow up, I was doing all the follow up, poor customer service.

Inspection of whole vehicle and quickly took care of issues, very friendly customer service

All good thanks

I.didn’t after to wait four hour’s,this time

Excellent

Always a good day

First you had my vehicle for a week before it was even looked at. Don't get why it took so long for my vehicle to be looked at. Especially if I made an appointment to drop it off, second, the communication as ridiculous.I didn't get callbacks, when I told I was gonna get callbacks.I didn't get calls saying what was wrong with my vehicle, I had a call numerous times to get answers, then things that the insurance company would cover.They said they wouldn't because it wasn't broken enough.Which I don't get that either.And picking up my vehicle and I got charged for items that I did not ask for and coming home.The issue that I brought my truck in for initially never got fixed.

Everyone was very thoughtful and knowledgeable.

Great people to work with sales people where awesome. Managers were great very informative and kind. Experience was second to none

Brendan made all the difference between an unsatisfactory experience to a fantastic one!

Always a great experience every time I take my vehicle in there to get serviced thank you all very much

Very professional only complaint is the air in my tires are all different

just right

Good service. Treated well. Tony in Service is the best

I've had NO communication with ANY service reps. I will NOT go back for service again, even though I bought my 2019 Bolt there.

Very easy. Rob was just awesome. I will definitely be back asking for Rob.

The whole staff, Shawn, David and Chris Grady (GM) were terrific. I am loving my new 2026 Traverse RS. Chris was gracious to let me take the Traverse for a day and return the next day. That is when we were sold on the car. Not only the vehicle is awesome, the C/S was fantastic from start to finish. We will definitely refer family and friends and continue to purchase from this location.

Labor and fees are very costly. I ended up doing the work and saving about 1k on one diagnosis. And will save about $3500.00 on the other 2 troubles found. Should not cost that much through a dealer for repairs.

Everything was great thanks! Robert was super professional and friendly throughout the whole appointment! Highly recommend!

Robert is a valuable member of the team in taking care of business and following up immediately to resolve problems in real time. He's a problem, solver, and even stays over his shift to ensure customers are satisfied, and in the end, this helps reinforce Chevy's reputation for service, and high quality craftsmanship. Especially when you have experienced service people like Robert explain repairs in detail and reassure customer quality work and attention to detail is being done, it makes a customer and their family feel safer after repairs are completed. He also helped speed up the warranty company's response time, followed up on his day off, and even helped with rental logistics. Like I said, he's a high-value born in ploy to stand on business and deserves to get paid well and/or promoted. Will update review after I get my truck back as it's been a long process, but Robert has been there to reassure me every step of the way and this is very much appreciated.

The ppl are very helpful n fast thank you so much auto Nation ☺️

Staff friendly and kind

It was good

This dealership has sold me 3 vehicles now and hands down have taken the absolute best care of me. From the salesman to the finance team and the gm of the dealership. Couldn’t ask for a better experience.

Check in was smooth, some upselling but nothing crazy. Communication has been very poor on the three visits I have had. No review of the services completed when I pick up the vehicle.

Everyone was attentive to my needs and helpful in giving me all the information I needed to make decisions

Very helpful and direct

Good ser

Super quick and great customer service

Outstanding Customer Support

Service was great. Got my car’s problem resolved.

Great customer service

Nsh

You guys helped me get me car in and assessed as soon as I received the message regarding my turbo. You’re kind service and competent mechanic (Freddie) are the reason you will be handling my vehicle needs moving

First time went in for oil chg & got out in a hourhalf

My service advisor, Carlos, never once contacted me with updates on my vehicle. He told me when he would reach out and I would wait to hear from him then when he never did I would have to contact him. I took my car in on Monday mid day. He said he would contact me on Tuesday with next steps. Never heard from him. Around 11:00 on Wednesday I finally called in. During this time he proceeded to tell me about things that were wrong with my vehicle which were a shock to me. Turns out he was telling me about the wrong vehicle. Finally got the correct information and the work was agreed upon and I was told my car would be ready Friday, Saturday at the latest. I did not hear anything until I reached out Friday afternoon when I was told by a different service advisor (Carlos was off) that one of the parts was delayed so they were waiting on that part to finish up my car. He said he would lean a message for Carlos to contact me in the morning and he never did. I had to reach out again Saturday mid day to see what the status was and was told my car would not be ready until Monday due to the wrong part being sent. At no time did he contact me to give me any of these updates. I only found out because I called. This caused me to have to go get a rental to get to work the next week as I had this whole week off and took my car in knowing that the service department would need to keep it a few days. He then said he would call me Monday once the part arrived to let me know the status and when my car would be ready. Again I never heard from him. I had to call Monday afternoon to see if I was picking up my car. He again told me it was not ready and promised it would be ready on Tuesday. I was very upset as now I had to extend the rental out another day. On Tuesday I heard nothing from Carlos and call again to make sure my car was ready to be picked up. At this time he responded with “we spoke yesterday, and talked about your car being ready on Wednesday. I was very upset and said no we did not my car was supposed to be ready today. He put me on hold then came back and said it would be ready by 6. I told him I would need a ride from the rental place since I had to drop it off first. He said as long as I called by 5:30 it would not be a problem. I called at 5:25 and was told there were no drivers for the rest of the day. The service advisor put me on hold to speak with Carlos or his manager once I told him Carlos said it wouldn’t be an issue. A supervisor ended up picking me up. Once everything was done and paid for Carlos walked me out to my car and proceeded to ask where my keys were. He had not given them to me and had to go back in to find them. This experience was awful and I have noticed my car is still leaking oil. This is one of the things that was supposed to be fixed.

Great service

Needed to get in and out with an oil change. The service advisor helped me out with all of my needs and got me out of there on schedule.

Robert Hatfield and the AutoNation Chevrolet team always do a great job servicing our two Equinoxes and we always have a positive experience. I would give them 5 stars. Bruce Phillips

Disappointed that after only 46,000 mi I have $5,000 worth of leaks all over the engine. I think every seal is leaking and gasket.

Freddy was awesome 👏 we appreciate him for taking care of us and providing top quality customer service, Freddy is a great asset to your team thanks to everyone at Autonation.

Let’s just say I wasn’t happy with your service

Freddy helped me out. He was very professional and informative.

Fan

I asked the service tech to check the tire pressure in all four tires of my truck and they didn’t do that. Other than that, the service was great but keep in mind, this is only my first experience dealing with the service department!

Very professional and helpful

Communication through the team was fast and efficient. My tech was great by keeping me informed every step of the way of what was going on. I appreciate everything everyone did for me to have a great experience! From dropping off my vehicle to picking it up and getting my warranty to cover everything was fantastic! Thank you

1) The entire process took far too long (4 days!) for what ended up being a minimal amount of actual work on the vehicle; 2) Not all of the work that was identified to be done was even addressed; 3) Updates on progress and status, and that specified work would not be addressed, should have happened but did not; 4) I was the one to initiate checks on the status of the vehicle, and each time (EACH TIME!) I was told the technician was working on someone else's vehicle but that they'd get back to mine shortly and, "...get that buttoned up for..." me, and that I'd get a call back (soon) when it was ready. No callbacks. 4) It's an almost 3 hours round-trip for me to drop off my vehicle for service at that location, and then another 3 hours round-trip to fetch it, and this is for 2 people (me plus a second person and vehicle, each way) to leave the vehicle in your hands 4 days, only to find out when I picked it up that some of the specified work to be done had not been addressed, but "...I could arrange to bring it back in again if I still wanted that done..." 5) No courtesy vehicle is provided by this location, and not even an offer of a shuttle, but I was told, "...we have an arrangement with a rental car agency, if you want to rent a vehicle...". 6) I'd had the vehicle in for some of the very same issues just this past August. Overall, as you ought to be able to recognize here, a poor handling of the service.

Great customer service. Freddy was very polite and efficient. Turn around time was also reasonable.

Oil and cabin filter took a bit longer and one tire sensor didn't hook up to computer.

It’s always awesome working with Rob Hatfield in your service department. His knowledge, promptness, and friendly demeanor make it easy to want to come back for all my auto needs.

Good

Quick service

Best customer service.

Everything was great, they listened to my concern and asked follow up questions to make sure they had a better understanding of ths issue.

I am very pleased with the help that the team provided. I am very happy with Mr. Castro. He helped me purchase a brand new 2026 truck thank you guys.

Tony was great

Quick and easy. Service Rep, Rob, is always great.

Everyone in service was very professional and nice

Ian was awesome! He made sure I was all checked in and was good to go!

.

Straight forward in and out good customer service

Worst experience ever!!! We were at the start of our 900 mile road trip home and the traction control light came on on our truck, then shortly after the truck started riding rough and making some weird noises. So we looked up the closest Chevy dealership to pull into to see if we could have it looked at. They said no problem they'd check it out, and try to get it fixed as quick as possible and get us on our way. After sitting in the waiting area for about 3 hours without even getting an update we finally went to them to ask what was going on. We were told they were trying to see if they had the parts in stock to fix it or if it was something that had to be ordered. After asking several times every couple of hours for an update, and being told each time that they were working on it, they finally told us they weren't sure what was wrong with it and they're not sure how long it will take. At this point we decided to rent a car to drive home (which was after sitting there for 7 hours without any information on how long it will take). We really didn't have a choice at this point because they had the truck disassembled so much that it wasn't drivable, so in turn we had to one at a time walk through the shop to retrieve whatever luggage and belongings we could fit in the rental to get home. After 3 weeks and several phone calls we still didn't have any answers to what exactly the problem was and how much longer they would have our truck. Shortly after that I was told by the service advisor that it needs a whole new engine and it is on backorder which could take a couple weeks or even months. So at this point I called GM customer service to see if I could get help from them. They opened up a case, contacted the dealer, and tried to get some answers for us. After a couple more weeks the work was finally finished and GM was able to set up having the truck shipped home so we didn't have to make the trip to go out and get it. Thank God for that because a soon as we got the truck we drove it a mile before realizing it wasn't right. We took it to our local dealer, they diagnosed it and said 4 of the 8 cylinders were misfiring. One of the spark plugs was not reattached properly, and one had 2 cracks in it. 100% negligence by your dealership! I informed the service advisor and manager of this, did not even get a response - no phone call, email, apology, etc. Our dealership is kind enough to not make us pay for the repair because of everything we've gone through with this dealership, so they are trying to get in touch to get paid for fixing the problems your dealership caused. We all have tried numerous times, left messages, sent emails, gave the service advisor and manager the contact info for the service manager that's been trying to contact them...NOTHING - ABSOLUTELY NO RESPONSE!!! Horrible way to treat customers and do business!

It was the worst experience I had at a dealership. Had my truck for 3 weeks.

Above and beyond service

Got my oil changed

Good discounts on oil changes. Tony was very helpful!

Good service. Thank you!

Good experience. I come here for my regular maintenance

Gavin was awesome to work with. Everyone we came in contact with, were great to work with. Thank you

Service was fast and I was impressed by the experience...

It was fast and easy

I had a mixed experience during my recent service visit. While Rob, my service writer, provided excellent customer service, I have significant concerns regarding the technical diagnosis. I feel the technician's approach led to further issues and may have contributed to my warranty claim being denied due to debris found in the engine—a situation that seems impossible unless the engine was left open during the repair process. Additionally, I was surprised by a $3,000 charge for lifter work on the old engine, which I was not made aware of until the very end. Given these circumstances, I believe my warranty claim should have been covered, and I am disappointed that the financial burden fell on me rather than the warranty provider.

Did great just wished there was a little bit better communication

It was

Very good service

It was smooth and a fair price

Fantastic job!

Tony went above and beyond to help us and answer many questions.

Freddy did a great job!

Rob was able to fit us in even though I had my appointment on the wrong day. Excellent service

Team was very friendly

AutoNation Chevy has always treated me good sense 2020

It was great

Great experience

Christian, Craig and Juan were always customer focused, polite and understanding with all of my questions. We are happy with our vehicle and feel thankful for the deal we received.

Thank you

Fast and efficient

first having a different person than the person I actually had an appointment with a surprise but not a problem and then there was confusion on what car was what where it was etc. and I thought I was looking at tracks but ended up with the trailblazer which I do like so overall it worked out

Na

Took a little longer on the service But thats ok

Robert was very friendly and attentive to all of my concerns. AutoNation has always been good to me. Love their customer service!!

Great service

Awesome Sales Team!

Awesome as always

Welcoming

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Great experience

AutoNation North Dealership service was fantastic to replace our car high voltage battery under our warranty. They even provided equally nice new car rental for free while we waiting. Customer service was on spot and courteous.

The salesman was very good

Dealership experience was very good. I do have a gripe with GM concerning the L87 recall. My vehicle passed the inspection and the different oil is now being used. I was informed this oil change that the cost of this updated oil is $90 MORE than the standard oil. The service person was not aware of this and didn't charge me for this increase this time, but they will going forward. Terrible that GM is passing this cost on to the customer due to a recall. I'll certainly remember this when it's time to buy a new truck.

I took my vehicle in for a warranty concern and ended up paying for the diagnostic charge because the tech could not replicate the issue, which is still there by the way. Transmission is downshifting hard, but not all the time.

Great customer service, friendly and helpful

As always, the team was quick and professional.

I've purchased six or seven vehicles from various AutoNation dealerships in Colorado, and this was the first time I felt like I was dealing with a "buy here, pay here" lot rather than a professional dealership. From the start, the sales experience was disappointing. I wasn't asked what I was looking for or offered any guidance. Instead, I was simply asked if I had seen a vehicle on the lot that I wanted to drive. There seemed to be very little interest in actually helping me find the right vehicle. When we did find a vehicle, I was given inaccurate information about its available options and was pressured to purchase OnStar. After purchasing the car, the salesperson even sat in the vehicle directing us on what to do, which felt uncomfortable and unnecessary. I also felt that I did not receive fair value for my trade-in. The salesperson did not acknowledge the vehicle's added features, including the rear backup camera, Jeep accessories, and immaculate interior condition. Rather than diagnosing the cause of the check engine light, he speculated that repairs could cost as much as $2,000 without knowing the actual problem. He also deducted $2,000 because the rear doors were difficult to open. As a result, my trade-in value dropped immediately from an online offer of $8,200 to just $4,800. He was difficult to work with and not especially friendly. Unfortunately, the experience didn't improve after the sale. On the drive home Saturday evening, the check engine light came on and the vehicle displayed an "Engine Running on Reduced Power" warning. I understand the dealership may not have known this issue would occur, but when I returned on Monday, there was no apology or sense of urgency. I was told the repair would take some time and that there were no courtesy vehicles available. After waiting more than two hours with no communication and sending two text messages to Greg in Service, I had to find someone to get an update. I was then informed that the vehicle would need to stay for repairs, but again was told there were no courtesy vehicles available. Since I had traded in my vehicle and had just purchased this one, I insisted that I needed transportation. Only then did Greg say he would check with Sales to see if they could help. After another 30-minute wait, I was finally provided a rental vehicle at no charge. Overall, I left feeling that customer service was not a priority and that the focus was simply on completing the sale. That said, when I eventually returned to pick up my vehicle, I did encounter several friendly employees who genuinely seemed to care about customer service. Their professionalism was appreciated and was one of the few positive aspects of the experience.

Our appointment was at 2:30 pm but the manager moved two people ahead of me. I had to be there for almost 4 hours for a simple oil change due to my appointment being bumped for someone else. I was recommended items that were already done to the car by this dealership.

Todo muy bien el joven muy amable superó todas las expectativas

Service went ok. Service adjustor was friendly. Had to wait 5 hours for an oil change and new tires with alignment. Unfortunately, the alignment was bad and my vehicle pulled very hard to the left, and had to go back in for another alignment and had to wait a little over an hour again. Disappointed that I didn't receive any documentation on the new tires (warranty etc.) Asked for the alignment report and was told the printer was down but I would be emailed a copy of the report, which I never received.

Service was great and quick. Robert gave great customer service.

Great customer service. Received info about GM tire deals.

Robert took very good care of me. He explained everything very well. He needed a pat on the back! Thanks Robert

Well the sales and management really took a look at are deal and made it possible for us to get what we were able to afford thank u again

Tony was wonderful! He explained everything.

Very friendly staff!

Very skilled service workers

They were very willing to communicate and negotiate a middle ground for both me and the dealership

Autonation north is my preferred dealer. The service writers are always helpful amd profesional

Everyone I worked with was polite, efficient, and genuine....and they were done an hour earlier than they predicted! It was a great experience.

Ian was an excellent advisor very knowledgeable!

Muy buena atención por parte de Carlos. Resolvió todas mis dudas. Súper recomendado

Quick and very professional

Excelente customer service

Rob took great care of me! Made sure my Chevy Colorado was in and out for service!

Sales team was amazing!

Ok

Very friendly and attentive staff, Tony got me checked in and explained to me all of the services that were needed for the mileage on my car, they shared a video of inspection.

I've noticed customer service has improved with the new management.

I made an appointment for 12:30 and it still took two hours for an oil change. I had a coupon and it was 110.0 for an oil change absolutely ridiculous. Your labor fee 90.00 just for an oil change. I will not be doing future oil changes with you.

Best experience purchasing a vehicle we ever had

Service advisors were polite and courteous

Rob was great to work with

Great service

Excellent service

The minute I show up they come right to your vehicle! they’re super friendly and professional. I’ve only been there a couple times and it feels like I’ve known them for a long time! I recommend them to all my friends and family!

Rob Hatfield and the AutoNation team did a great job servicing my 2020 Equinox. Rob is always very helpful and on top of everything and I rely on him for taking care of both my 2020 Equinox and my wife's 2021 Equinox. Robert Phillips

Great service and experience